We can ship worldwide except for Afghanistan, Cuba, Iran, North Korea, Russia, Syria and Ukraine.

Unfortunately, this is not possible. In order to offer you the best possible product at the most competitive price, we have limited our costs on everything but the product itself. This means
that we do not have a retailer/distributor/boutique anywhere in the world that carries our products.

We only manufacture the exact number of watches that has been announced when we drop them (no more than a total of 212 units), plus an extra few for our own archives. If you check
our or social media here or our product pictures, you will see that we have created plenty of visual content so you can see how the Magana watches wear on different types of wrists.

Our movements are sourced from Japan whilst other components are sourced from the most reliable and credible suppliers, we have been able to find, the world over.

The watches are then assembled in Asia. Our design and technical studies are done between La-Chaux-de-Fonds (Switzerland), Dubai and Hong Kong, while prototyping is done in Hong Kong.

You snooze, you loose! :-). Joking aside, the whole concept behind the use of drops for our product is for our customers to follow us closely and get the model they want when it drops.

This said, we understand that with the limited number of watches that we can manufacture, we can’t make it available for everyone. There is a solution though. If you reach out to us, we can discuss with you the possibility of creating a unique version that would be very close to the original drop you wanted. This piece will be unique to you, but it will also be priced differently. This is our way to try and ensure that our friends and fans can be satisfied, one way or another.

Our standard warranty is two years from the date of delivery. We are very confident on the quality of our product, but we also understand - as we hope you do - that sometimes, things can go wrong. Rest assured that we will do everything we can to deliver to you a product that is of the utmost quality. Should you find yourself in the unfortunate position of having a
defective product, we will do everything we can to sort out the issue in the shortest time possible.

Our warranty will cover any manufacturing defect but will not cover any use-related defect: If the watch is damaged from any fall or struck on any hard surfaces, is placed next to a strong magnetic source (such as powerful speakers), then the warranty becomes null and void. Do not worry though, Magana watches employ very reliable Japanese movements making them relatively easy to repair at affordable costs. Just send us all the information and we’ll find a way to sort it out for you.

Our prices do not include local duties or taxes as these fall under the responsibility of the customer. We do however cover the cost of shipping your watch to you. Our logistics partner will do their best whenever possible to arrange and collect from you the payment of these taxes and duties, saving you the trouble of handling this administrative process yourself.

In order for us to deliver a qualitative product at a fair and affordable price, we cannot manufacture products quickly. We do everything in our power to keep the waiting time as short as possible, however, you should expect an average of 4-5 Months timeframe between the time you place your order and the time the watches are shipped to you.

Yes, all our watches are water resistant. This means that the watch is built in such a way that it would resist water pressure and water introduction into the movement or the dial up to a depth of 30 meters, which is the equivalent of 3 ATM. Unless you are an experienced diver who plans to dive deep with our watch, that should be plenty. One piece of advice though:

Keep in mind that seawater can be corrosive. Should you enjoy a nice day at the beach with your Magana watch, do think of rinsing the watch with some fresh water afterwards to
remove any traces of seawater.

At Magana, we believe that no one does anything by themselves. And so, we believe that collaborations between companies and individuals allow us all the chance to create fantastic products. If you’re confident that your art/brand could be a great match, do write to us and we will be happy to review your work and engage with you on a conversation to collaborate in a
future Magana project.